To act as a liaison between customers and the production team – providing administrative support.
Core Competencies
· Production knowledge
· Communication skills and work collaboratively.
· Decision making and judgment.
· Planning, prioritizing, organizing and time management.
· Attention to Detail, accuracy and on time delivery.
Job Responsibilities
· Maintains customer records by updating account information.
· Receives and Creates customer orders by gathering, analyzing and inputting data into Visual ERP via purchase orders ,customer bill of materials and customer drawings.
· Prepares purchase requisitions for purchased components.
· Prepares product and service work orders for production and distributes to production board/floor.
· Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.
· Monitor order status and shipping status.
· Advise customer of order status/delivery times/rush orders.
· Resolves product or service challenges with the Quality/Production departments by clarifying the customers ’issues/requests, solving the problem, and following up to ensure satisfaction.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Contributes to team effort by accomplishing related results as needed.
· Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.
· Ensure output meets quality standards.
· Ensure all health and safety precautions are taken, policies are followed and enforced.
Qualifications & Skills
Qualifications
· Diploma in Engineering orBusiness-related field.
· 2-3 year of production planning experience
· Ability to read drawings is a strong asset.
Skills
· Computer savvy
· Organized and good time management
· Self-starter – proactive
· Problem solver
· Strong communicator
