Customer, Production Coordinator


To act as a liaison between customers and the production team – providing administrative support.

Core Competencies  

·       Production knowledge

·       Communication skills and work collaboratively. 

·       Decision making and judgment.

·       Planning, prioritizing, organizing and time management.

·       Attention to Detail, accuracy and on time delivery.


Job Responsibilities

·       Maintains customer records by updating account information.

·       Receives and Creates customer orders by gathering, analyzing and inputting data into Visual ERP via purchase orders ,customer bill of materials and customer drawings.

·       Prepares purchase requisitions for purchased components.

·       Prepares product and service work orders for production and distributes to production board/floor.

·       Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.

·       Monitor order status and shipping status.

·       Advise customer of order status/delivery times/rush orders.

·       Resolves product or service challenges with the Quality/Production departments by clarifying the customers ’issues/requests, solving the problem, and following up to ensure satisfaction.

·       Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

·       Contributes to team effort by accomplishing related results as needed.

·       Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.

·       Ensure output meets quality standards.

·       Ensure all health and safety precautions are taken, policies are followed and enforced.

Qualifications & Skills


·       Diploma in Engineering orBusiness-related field.

·       2-3 year of production planning experience

·       Ability to read drawings is a strong asset.


·       Computer savvy

·       Organized and good time management

·       Self-starter – proactive

·       Problem solver

·       Strong communicator

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