Customer Service Representative

Job Responsibilities:

·       Maintains customer records by updatingaccount information.

·       Receives and Creates customer ordersby gathering, analyzing, and inputting data into Visual ERP via purchaseorders, customer bill of materials and customer drawings.

·       Prepares purchase requisitions forordered components.

·       Prepares product and service workorders for production and distributes to production board/floor.

·       Work with Production Supervisors, leadhands and Shipping department to ensure customer needs are met.

·       Monitor order status and shippingstatus.

·       Advise customer of orderstatus/delivery times/rush orders.

·       Resolves product or service challengeswith the Quality/Production departments by clarifying the customers’issues/requests, solving the problem, and following up to ensure satisfaction.

·       Keep records of customer interactionsand transactions, recording details of inquiries, complaints, and comments, aswell as actions taken.

·       Prepare pre-shipping documents forshipper (manifest list/weights, package specifications, Customer order pricingupdates based on shipping weights, etc.

Qualifications

·       High school diploma.

·       2-3 years of customer serviceexperience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8-hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person.

‍